insurance assistant/ CustomerService/ administrativeassistant


22 Brookside Drive  Apt B

                   Clifton NJ 07012

Phone: 862-926-9290 /


Objective- Seeking an office assistant and or claims assistant position whereI can utilize my knowledge and experience in a professional and productive environment.





Maskowitz Law Group  Hackensack, NJ March 31, 2016 - Present


Administrative assistant- Customer service


Scheduled office and phone consultation for prospect clients.

Calling leads and obtained confidential information in inquiry.

Confirm appointments

Handle heavy calendar for attorneys

Scanning, copying

Assit in reception area



Assigned Risk Solutions /National General Insurance Saddle Brook, NJ    December 2014 - March 31,2016


Property Damage Customer Service

Assist customer with questions / concerns

Calming Dissatisfied Clients.

Provide customers with claim payment status

Dispatch vehicles to appraisers

Input ISO inquiries, input Total Losses and Estimates

Intake verbal statements

Provide explanation to claim process procedures to insured’s and claimants.

Order Police Report when necessary.    


Liberty Mutual Insurance, Lake Mary, Florida October 2013- September 2014


Call Director / Customer Service Claims Department

Upheld a workbench of over 200 inbound calls based in the United States

Promptly directed claim calls and escalated issues to appropriate department

Trained and supervised new call directors on policies, procedures and work flow

Assisted customers with questions and concerns

Maintained a safe, clean and professional working environment for customers and associates


Assigned Risk Solutions, LTD, Saddle Brook, NJ    August 2005- June 2013


Bodily Injury Claims Assistant

Obtained copies of estimates, photos, police report and statements for adjusters files

Prepared and forwarded denial letters to attorneys, insurance carriers, insurer and claimants

Handled summons and complaints to best practices in an efficient manner

Processed ISO claims (any prior claims) in the system

Translated in English/Spanish for adjusters, coordinated and maintained files

Requested declaration page, coverage selection forms from underwriting department and other correspondence as needed

Obtained injury information from attorneys and claimants over the phone

Ordered DMV request - plate and VIN# inquiries for adjusters


                   ALEXANDRA P. SANTIAGO

22 Brookside Drive  Apt B

                   Clifton NJ 07012

Phone: 862-926-9290 /






Allstate Insurance Company, Saddle Brook, NJ June 1998 - August 2005


Administrative Assistant and Customer Service

Meet and greet clients and customers providing general support in-person and over the phone

Handled multi-line phones.

Schedule and Coordinate meetings, for agents.

Calming Dissatisfied Clients.

Processed endorsements including automobile and homeowners policies

Scheduled appointments and Composing Effective Correspondence.

Answer, screen and direct calls to agents

Handles all collection of client insurance premiums and payment transitions

Prepared letters and documents in MS Word as well as handling all filing, faxing and scanning of documents

Provide customers with quotes and product knowledge

Trained and Supervised  Secretarial staff and new associates.

Responsible for ordering supplies for agents

Interacted with dealerships, attorneys, underwriters and insurance carrier



Dover Business College, Paramus, NJ June 1995

Diploma, -Computerized Accounting

Passaic County Technical High School, Wayne, NJ June 1993

Diploma, Cosmetology



     Supplies Management

     Staff Training

     Correspondence Handling

Microsoft Office (Word, Excel)

Internet Research

Type 45 WPM

Training and Development

Customer Service

Filing, Scheduling, Planning, Accuracy, Attention to Detail.



Bilingual - Fluent in Spanish (Reading, Writing and Verbal)

  • ID#: 97597
  • Location: Clifton, NJ , 07012

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