Warehouse Attendant

 


Miriam E Romero


258 Getty Ave.


Clifton, NJ 07011


Home: 973.478.3403


Mobile: 862.262.9779


Miriamrom2005@yahoo.com



 



 


 


EDUCATION


 


High School (1997)                                                                   Colegio Hermana Virginia Rossi


Centro Cultural Colombo Americano (1998 - 2000)                                   Basic English Course


YMCI en Montreal (2000)                                                                   Advanced English Course


 


-Seminars


 


Call Center Training: 80 hours


How to be an effective leader


Asociación Colombiana de Contact Centers y BPO con el SENA y Teleacción


-          How to develop Customer Service skills (September 3 & 4 - 2010)


 


 


EXPERIENCE


 


 


Receptionist


Sistemas Servicios y Soportes (January 2001 – January 2002)


Receive all personnel and equipment for maintenance and system updates. Answer calls, collections and transferring other calls to the appropriate department.


 


 


English Teacher


Centro de Idiomas Michigan (January 2003 – November 2005)


Teach students the fundamentals of the English language and prepare activities that create a larger interest and facilitate learning a new language.


 


 


Call Center Agent


Transcom (December 2006 – January 2008)


Provide general assistance of telephone services for the company McLeodUSA. Open trouble tickets for damaged phone lines, add or remove phone services and provide the customers any and all information about their accounts.


 


 


QA Analyst


Transcom (February 2008 – March 2008)


Monitor and provide feedback to call center agents in order to guarantee quality by our client’s standards, helping to obtain maximum efficiency and productivity from all agents.


 


 


Sales and Customer Service Supervisor


Transcom (April 2008 – January 2011)


Supervise my team in agreement to the company’s policies and procedures in order to meet all goals and assure customer satisfaction. Measure and control all KPI’s through daily monitoring. Proficiency evaluations are used to continuously keep track of my team’s performance. Maintain complete knowledge of company services for answering supervisor calls.


 


 


Scheduling Supervisor


VSI (June 2011 – August 2016)


Supervise my team in agreement to the company’s policies and procedures in order to meet all goals and assure customer satisfaction. Make sure that the agents follow the client’s guidelines when processing orders. Daily audits and weekly feedbacks are done to continuously keep track of my team’s performance. Maintain complete knowledge of company services to support the team when volume is high.


 


 


 


COMPUTER SKILLS        


 


                                     Basic knowledge with Microsoft Office, Internet, and Social Media.


 


OTHER LANGUAGES     


 


                                      Proficient in Spanish


 


 


INTERPERSONAL SKILLS        


 


                                      Self-motivated, fast learner, team player, multitask, and detail oriented.         


 


 


 


 


 


 


 


 

  • ID#: 112226
  • Location: Clifton, NJ , 07011

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