Front Desk Host/Hostess -- Zinburger Wine & Burger Bar -- Clifton, NJ (Rt. 3 West)

Company Name:
Zinburger
As the initial guest contact, the Front Desk Host/Hostess sets the tone for the entire dining experience at Zinburger. The Host/Hostess plays an essential role in establishing a positive and lasting relationship with our guests. He/She is the first person to see the guest before they dine and the last person to see the guest before they leaves. The Host/Hostess warmly greets and welcomes each guest on arrival and says good-bye and thank you upon departure. In addition, he/she manages the efficient and timely seating of our guests to a table that best serves their needs.The ideal Host/Hostess has prior restaurant experience and has a desire to serve our guests, with a warm and friendly personality that ensures a positive dining experience.
The following is a representative list of the duties and responsibilities associated with this position:
-- Know and follow all Briad policies & procedures
-- Warmly and graciously welcome and greet guests upon arrival
-- Make all our guests feel comfortable and let them know you're there to personally take care of them
-- Know regular guests by name; know their preferences and needs
-- When possible, open the front door for guests entering or leaving the restaurant
-- When on a wait, record guest's name and number of people in party, provide guests with estimated waiting time
-- Call out name and number of party when tables become available
-- Accommodate special seating requests for guests whenever possible
-- Seat guests based on guest preferences and balancing of customer flow in service stations
-- Upon seating, offer guests a menu and inspect table for proper presentation and completeness
-- Thank guests as they leave and invite them to return
-- Answer incoming phone calls; take complete messages, complete timely call backs
-- Maintain the look and operation of front foyer for a positive first impression
-- Ensure adequate inventory of office supplies at the front desk
-- Maintain condition and inventory of menus
-- Perform side work at the start and end of each shift as required by assignment
-- Inspect restroom every 30 minutes, clean and stock as needed
-- Be ready and willing to assist fellow employees as situations arise
-- Provide guest feedback to management
-- Participate in proactive communication to help us avoid and solve operational, HR, and financial issues
-- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor

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