Technical Account Engineer

Company Name:
Position Type:
FORTRESSITX is looking for creative individuals who think outside the box and have an entrepreneurial spirit. An ideal applicant has an analytical mind who thrives on technically challenging problems. The
Technical Account Engineer (TAE)
will provide a rewarding customer experience by promptly resolving technical issues for customers. The TAE must work efficiently both independently and in a team environment.
FORTRESSITX is a privately owned and operated business that was founded in 1997 and serves the Greater NYC area with IT management and oversight services. Utilizing a myriad of data center and cloud technologies, FORTRESSITX's mission is to enable SMB's to streamline IT operations in a cost- effective manner. FORTRESSITX maintains its new headquarters in Secaucus, New Jersey and operates a world-class data center in Weehawken, New Jersey, just minutes away from Manhattan. Our office environment is vibrant, fast paced, and stocked with plenty of goodies for all.
Primary Responsibilities:
Respond promptly to customer inquiries via email, telephone, and customer service portal
Diagnose, troubleshoot, and resolve software, application, hardware, data transport, and network issues related to service and product offerings
Manage multiple customer cases simultaneously, ensuring all case-related information and activities are accurately documented while providing timely progress updates to

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