Technical Account Engineer

Company Name:
FORTRESSITX
Position Type:
Full-time
FORTRESSITX is looking for creative individuals who think outside the box and have an entrepreneurial spirit. An ideal applicant has an analytical mind who thrives on technically challenging problems. The
Technical Account Engineer (TAE)
will provide a rewarding customer experience by promptly resolving technical issues for customers. The TAE must work efficiently both independently and in a team environment.
About FORTRESSITX
FORTRESSITX is a privately owned and operated business that was founded in 1997 and serves the Greater NYC area with IT management and oversight services. Utilizing a myriad of data center and cloud technologies, FORTRESSITX's mission is to enable SMB's to streamline IT operations in a cost- effective manner. FORTRESSITX maintains its new headquarters in Secaucus, New Jersey and operates a world-class data center in Weehawken, New Jersey, just minutes away from Manhattan. Our office environment is vibrant, fast paced, and stocked with plenty of goodies for all.
Primary Responsibilities:
Respond promptly to customer inquiries via email, telephone, and customer service portal
Diagnose, troubleshoot, and resolve software, application, hardware, data transport, and network issues related to service and product offerings
Manage multiple customer cases simultaneously, ensuring all case-related information and activities are accurately documented while providing timely progress updates to

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Technical Custerom Service Intern - Pressure S...
Bridgewater, NJ Henkel
Designated Engineer, Voice
Parsippany, NJ Strategic Products and Services
UCCX technical architect.
Morristown, NJ Mitchell Martin, Inc.
Senior Enterprise Engineer -Linux Windows
Piscataway, NJ iconectiv
UC Technical Architect with UCCX
Berkeley Heights, NJ Stonehenge Resources,LLC
Network Design & Automation Engineer
Raritan, NJ Technology Resource Management