Data Center Engineer

Company Name:
Position Type:
FORTRESSITX is looking for energetic applicants who enjoy working in a fast paced environment, love technology, and are always open to learning new things. An ideal applicant is someone with an analytical mind who thrives on technically challenging problems and is willing to do what it takes to solve problems. The
Data Center Engineer (DCE)
must provide a rewarding customer experience by promptly resolving technical issues for customers. The DCE must work efficiently both independently and in a team environment.
FORTRESSITX is a privately owned and operated business that was founded in 1997 and serves the Greater NYC area with IT management and oversight services. Utilizing a myriad of data center and cloud technologies, FORTRESSITX's mission is to enable SMB's to streamline IT operations in a cost- effective manner. FORTRESSITX maintains its new headquarters in Secaucus, New Jersey and operates a world-class data center in Weehawken, New Jersey, just minutes away from Manhattan. Our office environment is vibrant, fast paced, and stocked with plenty of goodies for all.
Primary Responsibilities:
Troubleshoot and resolve technical issues for both clients and other staff members
Hardware testing and troubleshooting
Ticket triage and escalation to the appropriate level
Server assembly and disassembly

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